RETURN POLICY

We have a 14 day return policy, which means you have 14 days to request a return after receiving your item.

To be eligible for a return the item must be in the same condition as when you received it, unused, with all tags attached, in its original packaging. You must also have the receipt or proof of purchase.

To request a return you can contact us at info@studionativo.com. Please note that returns must be sent to the following address: Badvägen 7, 457 40 Fjällbacka.

If your return is accepted we will send you a return shipping label as well as instructions on how, where to send your package. Items sent back without first requesting a return will not be accepted. The return fee is 49 SEK.

If you have any questions about returns you can always contact us at info@studionativo.com.

Damages issues

Please inspect your order upon reception contact us immediately if the item is defective, damaged, if you received the wrong item so that we can evaluate the issue resolve it.

Exceptions non returnable items

Certain types of items cannot be returned such as custom products including special orders or personalized items, self care products such as beauty products. Please contact us if you have questions about a specific item.

Unfortunately we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, once the return is accepted make a separate purchase for the new item.

14 day cooling off period in the EU

If goods are delivered within the EU you have the right to cancel return your order within 14 days without giving any reason. The item must be in the same condition as received, unused, with all tags attached, in original packaging. You must also have the receipt or proof of purchase.

Refunds

We will notify you once we have received inspected your return, let you know if the refund is approved or not. If approved the refund will be issued automatically to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return please contact us at info@studionativo.com.